Today’s question:
What’s a tiny detail I could add to the solution to make them smile?
WHY is this technique important and why is it working?
It's often the tiny details that really thrill people enough to make them tell all their friends about you.
If you find even the smallest way to make people smile, they'll remember you more for that smile than for all your other fancy business-model stuff.
Derek Sivers
WHAT is the problem the technique solves?
People often create solutions that are impossible to understand or to use.
This simple question makes them focus on creating a human solution instead of creating a technical thing.
WHEN to use?
Use this question when you solve any problems. Make it part of your thinking to search for tiny delightful elements whenever you solve problems.
HOW to immediately apply the technique at work or at home.
Are you creating a new product? Ask yourself if there is a tiny detail you could add to the product to make the users smile.
Are you working on a new presentation? Ask yourself if there is a tiny detail you could add to make your audience smile.
Are you cooking for your family? Ask yourself if there is a tiny detail you could add to make them smile.
It works wonders.
I would add also to try to present your ideas with a smile in your face. It’ll make the difference! 😉
I really like this hack :) Could you maybe provide an example for a little detail that made your customer smile?