101 Innovation Hacks

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Don't Just Focus on Product Quality
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Don't Just Focus on Product Quality

Adam Egger
Sep 11, 2021
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Share this post
Don't Just Focus on Product Quality
101innovationhacks.substack.com

Did you know that customers are willing to pay significantly more for an experience than a product?

Only 30% of their satisfaction rating (like the NPS score) is based on the product quality, the other 70% is about their overall experience, about how you communicate with them, about the training, about your way to support them.

Do you really understand how your customers holistically feel about you?

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Don't Just Focus on Product Quality
101innovationhacks.substack.com
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